Store Policy
Customer Care
Welcome to Holy City Gift Company – where Southern hospitality meets thoughtful gifting.
We’re committed to making your shopping experience smooth, joyful, and worry-free—from your first click to the moment your gift arrives. Here’s how we take care of our customers:
🤝 Our Promise to You
We treat every order like it’s being sent to a friend. That means:
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Fast, friendly support
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Carefully packaged items
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Honest communication and timely updates
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Products we’re proud to stand behind
📦 Order Issues
If your order arrives damaged, incomplete, or not quite right, please let us know within 7 days of delivery. We’ll do everything we can to make it right—whether that means replacing an item, issuing a refund, or credit.
Contact us with your order number and a quick description or photo of the issue. We're here to help!
🔁 Returns & Exchanges
Due to the nature of gift items and food products, we generally do not accept returns. However, your happiness matters to us. If you’re not satisfied with your purchase, reach out—we’ll find a solution that feels right. Refer to our Shipping & Return Policy for additional information.
✨ Hand-Picked & Packaged with Care
Each gift is packed by hand just outside Charleston in Summerville, SC, with a focus on presentation and protection. If you're sending a gift directly to someone else, we offer optional gift notes and can leave out pricing—just let us know during checkout.
📬 Response Time
We typically respond to emails within 1–2 business days. During holidays or peak seasons, it may take a little longer—but we’re always working hard behind the scenes to serve you.
💌 Contact Us
Have a question, special request, or just want to say hello?
Reach us anytime at service@holycitygiftco.com.
We’re grateful for your support and can’t wait to help you share a little bit of the Low Country with the people you love.
Privacy & Safety
Effective Date: August 26, 2025
At Holy City Gift Company, your privacy matters to us. When you shop with us, we collect some personal info (like your name, address, and email) so we can fulfill your order, stay in touch, and make your experience smooth and enjoyable.
What We Collect
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Your name, email, shipping info, and payment details
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Info about how you use our site (like what pages you visit or items you add to your cart)
How We Use It
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To process your orders and ship your gifts
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To send order updates and (if you opt in) occasional emails about new products or sales
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To make our site better for you
We Don’t:
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Sell your info
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Share your data with anyone who doesn’t need it to help us run the shop (like shipping carriers or secure payment processors)
Cookies? Yep.
We use cookies to remember your cart and help us understand how you use the site. You can turn them off in your browser if you'd like.
Your Choices
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Unsubscribe from emails anytime
Questions?
Reach out to us at service@holycitygiftco.com —we’re happy to help.
Retail Inquiries
We’re always looking for quality, giftable products that celebrate Charleston, the South Carolina Lowcountry, and the Southeast region. If your brand aligns with our mission to offer thoughtful, locally inspired gifts, we’d love to hear from you!
Drop us a quick message at admin@holycitygiftco.com with your product info and contact information—we’re excited to connect! Thanks for your interest in working with Holy City Gift Company.
—The Holy City Gift Co. Team
Online Payment Methods
- Credit / Debit Cards
- APPLE PAY
- GOOGLE PAY