Shipping & Returns
Shipping Policy
Learn about our shipping and customer service process. Here, we aim to provide you with all the necessary information about our shipping methods, packaging, and process. Customer satisfaction is our priority, and we want you to have a seamless shopping experience with us.
Orders are processed within 1-2 days of the order date. We ship using USPS and UPS Ground. Tracking information will be provided for your reference as it becomes available. Actual transit times may vary by carrier and end destination. Typical transit is delivery within 3-5 days.
If you have any questions about our shipping policy, please feel free to reach out to our team at service@holycitygiftco.com.
Please note we cannot modify or add to orders once they have been submitted. Customers will need to create a separate order to add additional items.
Order cancellation requests may not be accepted after processing. We cannot guarantee order cancellations after orders are submitted but will attempt to accommodate requests in the event it occurs.
Return & Exchange Policy
At Holy City Gift Company, LLC, we understand that sometimes a purchase may not meet your expectations. Our goal is to make the return or exchange process as simple and hassle-free as possible. Your satisfaction is our priority, and we're here to assist you every step of the way.
To initiate a return, damage claim or exchange, please contact us at service@holycitygiftco.com within 7 days of delivery. Submit a photograph and description of the defect or damage to initiate a refund or replacement.
Drinkware and Food products cannot be returned.
If you have any questions or need further assistance regarding our return & exchange policy, please contact us via email at service@holycitygiftco.com.